If not, search for "business name + complaints" to see if anything comes up. You may see reviews (marked by the a range of gold stars) and if you do it’s worth reading them.
A company search gives you a starting point for deciding on whether to take on the customer. If then you see “in administration” or “in liquidation” on related entities this may be a red flag and may suggest the company you're dealing with is related. You can also see what other companies the directors are involved with. Check the Companies Office Registrar to find out when the company was registered and who owns it – a simple search of the company will reveal when it was registered, where it’s based, who the directors are and who the ultimate owner is.Ask your team or other people in the industry you know: does anyone have any experience with this customer?.If you are concerned about a chargeback, our chargebacks guide has you covered.Īsking locally and following these basic steps will help create a better picture of the customer you plan to take on. If you need guidance on cross-border debtor collection and/or customer disputes with regards to goods or services supplied, this guide is not for you. If you have any tips you would like us to include, please contact us via email - we'd love to hear from you. Prompted by the popularity of an opinion piece in TheSpinoff in early 2018 and subsequent debtor horror stories nationwide, we have put together an all-inclusive guide to minimise late payments and maximise cash collection for any small to medium-sized business. Whether you're a small business or a big one, debtor collection is the same - people who are late on their bills are most likely to be disagreeable. To provide the best chance of collecting money owed to you as fast as possible, our guide includes must-know steps to secure your money. Our scripts and guidelines make debtor management easier and more efficient so you can focus on your business.
Overdue invoices are stressful and time-wasting.
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